Most of us have experienced a time where a company treated us poorly enough that they lost what would have been a valued customer. My cousin recently ran into this problem with 24 Hour Fitness (@24hourfitness). It gives a perfect example of how losing one customer due to bad customer relations results in a ripple effect and damages your company. I’ve placed red arrows beside the comments that show significant reactions because of my cousin’s initial post on Facebook.
What experiences have you had similar to this?